Gross Inefficiency is Akin to Gross and Habitual Neglect of Duty

Gross Inefficiency is Akin to Gross and Habitual Neglect of Duty

Gross inefficiency is analogous to gross and habitual neglect of duty59 under Article 297 (e) in relation to Article 297 (b) of the Labor Code, as amended, for both involve specific acts of omission on the part of the employee resulting in damage to the employer or to his business, and constituting, therefore, just cause to dismiss an employee.

Gross inefficiency and unsatisfactory rating can be a just cause for dismissal only if it amounts to gross and habitual neglect of duties. (See p. 153, Guide to Valid Dismissal of Employees 2nd Edition by Atty. Villanueva)

In the February 2019 case of Telephilippines, Inc. vs. Jacolbe (G.R. No. 233999, February 18, 2019), a call center employee was assigned to its Priceline account. For the company to properly assess his work performance, he was required to meet the key performance metric targets of, among others, an Average Handle Time (AHT) of 7.0 minutes or below.

The AHT refers to the average time spent by a CSR with the customer on the phone; it is computed using the formula: (Average Talk Time+ Hold Time) I Number of Calls= AHT, and is recorded on a daily and weekly basis.

The call center employee performance records show that his Average Handle Time (AHT) scores for 62 consecutive weeks up to his dismissal were well above the 7 minutes or lower AHT mark. As he had been having difficulty meeting the same, the company allowed him to continue in its employ and even enrolled him in its SMART Action and Performance Improvement Plans twice to help him improve his AHT scores.

This notwithstanding, the employees’ AHT scores remained well above the 7-minute AHT mark. Undoubtedly, for the Supreme Court, his repeated and consistent failure to meet the prescribed AHT mark over a prolonged period of time falls squarely under the concept of gross inefficiency and is analogous to gross and habitual neglect of duty under Article 297 of the Labor Code which justified his dismissal.

Moreover, the Court found that the 7-minute AHT metric is not unique to said employee as it is in fact a key performance metric, which measures the effectivity and efficiency of a CSR in handling customer’s concerns in each call. It applies to all employees assigned to the Priceline account who, save for a few including Jacolbe, have all been able to meet the same.

Learn How to Compose Disciplinary Notices from the Book HR Forms, Notices & Contracts Volume 2 or Purchase the Soft Copy (Editable in Word File) of Disciplinary Notices here

Along with the other key performance metrics, it was employed by the company to properly and reasonably assess the overall work performance of its employees. Notably, the AHT metric per se is also used by TP for all employees in its other accounts, and is in fact considered an established work performance evaluation metric within the business process outsourcing industry where the company belongs.

The employee’s insistence that his Top Agent award for December 2012 contradicts the charge of inefficiency and poor performance does not deserve consideration. As records show, the Top Agent award is not a sufficient measure of an employee’s overall work performance since it proceeded solely from a single customer’s feedback in one call on one given day. All told, the 7-minute AHT metric does not appear to be arbitrary and unreasonable. On the contrary, the Court finds it necessary and relevant to the achievement of TP’s objectives and a reasonable work standard imposed by TP in the exercise of its management prerogative.

Share this post

Comments (67)

  • Google

    Google

    The information talked about within the article are a number of the best out there.

    February 11, 2022 at 12:59 pm
  • disposable carts

    disposable carts

    […]the time to study or visit the content material or internet sites we’ve linked to below the[…]

    February 24, 2022 at 11:22 pm
  • PlayStation 5 for Sale

    PlayStation 5 for Sale

    […]below you’ll locate the link to some websites that we feel you’ll want to visit[…]

    March 1, 2022 at 2:22 am
  • walther p38 handguns for sale

    walther p38 handguns for sale

    […]Here is a superb Weblog You may Obtain Intriguing that we Encourage You[…]

    March 4, 2022 at 3:00 pm
  • raw gemstones for sale

    raw gemstones for sale

    […]please take a look at the internet sites we adhere to, including this a single, as it represents our picks from the web[…]

    March 4, 2022 at 3:58 pm
  • PlayStation 5 Disc

    PlayStation 5 Disc

    […]Wonderful story, reckoned we could combine several unrelated information, nevertheless definitely really worth taking a look, whoa did one find out about Mid East has got more problerms also […]

    March 7, 2022 at 7:40 pm
  • ball massage handjob

    ball massage handjob

    […]just beneath, are several absolutely not related web-sites to ours, nevertheless, they’re certainly worth going over[…]

    March 9, 2022 at 3:45 am
  • tuzla escort

    tuzla escort

    […]that will be the end of this write-up. Here you will obtain some web sites that we feel you will enjoy, just click the links over[…]

    March 12, 2022 at 2:26 pm
  • bitcoin payment card

    bitcoin payment card

    […]Wonderful story, reckoned we could combine a few unrelated data, nevertheless really really worth taking a search, whoa did one understand about Mid East has got more problerms too […]

    March 15, 2022 at 5:50 pm
  • buy eu driving licence

    buy eu driving licence

    […]Here are several of the sites we recommend for our visitors[…]

    March 17, 2022 at 2:28 am
  • anal sex toys

    anal sex toys

    […]check beneath, are some absolutely unrelated internet websites to ours, on the other hand, they’re most trustworthy sources that we use[…]

    March 17, 2022 at 4:23 pm
  • buy registered drivers license

    buy registered drivers license

    […]Wonderful story, reckoned we could combine a handful of unrelated data, nonetheless definitely really worth taking a search, whoa did a single master about Mid East has got more problerms at the same time […]

    March 18, 2022 at 3:26 am
  • spain

    spain

    […]very couple of web-sites that transpire to become comprehensive beneath, from our point of view are undoubtedly well really worth checking out[…]

    March 19, 2022 at 5:19 am
  • download app apk for windows pc

    download app apk for windows pc

    […]here are some hyperlinks to web pages that we link to for the reason that we believe they are worth visiting[…]

    March 19, 2022 at 4:42 pm
  • app download for pc

    app download for pc

    […]Every after inside a though we pick blogs that we read. Listed beneath are the latest web pages that we pick […]

    March 20, 2022 at 4:30 am
  • free download for windows 7

    free download for windows 7

    […]The info mentioned inside the article are some of the best offered […]

    March 20, 2022 at 8:30 am
  • full apps download

    full apps download

    […]below you will come across the link to some web sites that we believe you must visit[…]

    March 20, 2022 at 9:23 am
  • free download for windows 7

    free download for windows 7

    […]Every after inside a while we select blogs that we study. Listed beneath are the latest web-sites that we select […]

    March 21, 2022 at 6:43 am
  • free download for windows pc

    free download for windows pc

    […]check beneath, are some entirely unrelated internet sites to ours, on the other hand, they’re most trustworthy sources that we use[…]

    March 21, 2022 at 5:49 pm
  • free download for pc windows

    free download for pc windows

    […]Every when inside a even though we choose blogs that we read. Listed beneath would be the most up-to-date web pages that we decide on […]

    March 22, 2022 at 1:49 am
  • MFT

    MFT

    […]please stop by the websites we stick to, such as this 1, because it represents our picks through the web[…]

    March 22, 2022 at 3:42 am
  • bagley

    bagley

    […]The information and facts talked about inside the post are a number of the most beneficial obtainable […]

    March 22, 2022 at 2:45 pm
  • pc games download

    pc games download

    […]Sites of interest we have a link to[…]

    March 22, 2022 at 3:51 pm
  • Herbal Incense

    Herbal Incense

    […]please pay a visit to the websites we adhere to, including this a single, because it represents our picks through the web[…]

    March 22, 2022 at 11:18 pm
  • Ruger sr22

    Ruger sr22

    […]Wonderful story, reckoned we could combine a number of unrelated data, nevertheless genuinely worth taking a look, whoa did 1 learn about Mid East has got far more problerms also […]

    March 23, 2022 at 1:53 am
  • Herbal Incense

    Herbal Incense

    […]one of our guests not too long ago encouraged the following website[…]

    March 23, 2022 at 7:26 am
  • benefits of masturbation

    benefits of masturbation

    […]we prefer to honor a lot of other world wide web web sites on the net, even if they aren’t linked to us, by linking to them. Beneath are some webpages worth checking out[…]

    March 23, 2022 at 12:01 pm
  • how to use silicone suction clit vibrator

    how to use silicone suction clit vibrator

    […]very handful of websites that happen to become comprehensive below, from our point of view are undoubtedly effectively worth checking out[…]

    March 23, 2022 at 3:38 pm
  • packaging companies

    packaging companies

    […]please go to the web pages we adhere to, like this one, as it represents our picks in the web[…]

    March 24, 2022 at 3:36 am
  • glock 28

    glock 28

    […]The facts talked about within the report are a number of the very best out there […]

    March 24, 2022 at 9:36 am
  • Google

    Google

    One of our visitors not too long ago advised the following website.

    March 26, 2022 at 11:13 pm
  • Uganda Safari tours & holidays

    Uganda Safari tours & holidays

    […]Every once in a though we select blogs that we read. Listed beneath are the most current web sites that we decide on […]

    March 28, 2022 at 12:54 am
  • Glock 48 for sale

    Glock 48 for sale

    […]here are some links to web pages that we link to for the reason that we believe they are worth visiting[…]

    March 28, 2022 at 10:13 am
  • PC doktor rapperswil

    PC doktor rapperswil

    […]one of our guests not too long ago recommended the following website[…]

    March 30, 2022 at 12:55 pm
  • canadianpharmacyking.com

    canadianpharmacyking.com

    […]we came across a cool web page that you could delight in. Take a search if you want[…]

    March 31, 2022 at 2:56 am
  • learn more

    learn more

    […]Every when inside a though we pick out blogs that we read. Listed below would be the most recent web-sites that we choose […]

    April 1, 2022 at 11:20 pm
  • Krt carts

    Krt carts

    […]Here is a superb Weblog You may Find Interesting that we Encourage You[…]

    April 2, 2022 at 9:55 am
  • cash for cars

    cash for cars

    […]although internet websites we backlink to beneath are considerably not associated to ours, we feel they are actually worth a go via, so have a look[…]

    April 4, 2022 at 12:04 am
  • CZ Shadow 2

    CZ Shadow 2

    […]we came across a cool web page that you just may appreciate. Take a search when you want[…]

    April 5, 2022 at 10:07 pm
  • Buy Marijuana Online

    Buy Marijuana Online

    […]Here is an excellent Blog You might Discover Interesting that we Encourage You[…]

    April 6, 2022 at 5:59 am
  • Nanaimo

    Nanaimo

    […]very few sites that happen to be comprehensive below, from our point of view are undoubtedly properly really worth checking out[…]

    April 7, 2022 at 8:03 am
  • cock sleeves

    cock sleeves

    […]The information mentioned in the write-up are some of the very best available […]

    April 7, 2022 at 8:10 am
  • windows support freienbach

    windows support freienbach

    […]just beneath, are various completely not connected web sites to ours, nevertheless, they’re certainly really worth going over[…]

    April 8, 2022 at 4:12 am
  • stock market explained

    stock market explained

    […]Here are a number of the web pages we suggest for our visitors[…]

    April 8, 2022 at 2:28 pm
  • carihuela

    carihuela

    […]one of our visitors not too long ago suggested the following website[…]

    April 9, 2022 at 1:20 am
  • Medications for sale in USA

    Medications for sale in USA

    […]the time to study or visit the material or web-sites we’ve linked to beneath the[…]

    April 12, 2022 at 12:23 am
  • junk car removal

    junk car removal

    […]Here is a great Weblog You might Find Exciting that we Encourage You[…]

    April 13, 2022 at 11:53 pm
  • www.canadapharmacyonline.com

    http://www.canadapharmacyonline.com

    […]always a huge fan of linking to bloggers that I like but really don’t get a great deal of link enjoy from[…]

    April 14, 2022 at 11:27 am
  • penis enlargement pump

    penis enlargement pump

    […]very handful of web-sites that come about to be detailed below, from our point of view are undoubtedly properly worth checking out[…]

    April 16, 2022 at 12:11 am
  • thrusting rabbit

    thrusting rabbit

    […]very couple of sites that come about to be in depth beneath, from our point of view are undoubtedly effectively really worth checking out[…]

    April 16, 2022 at 12:48 am
  • pharmacy podcast

    pharmacy podcast

    […]we prefer to honor quite a few other world wide web internet sites around the web, even when they aren’t linked to us, by linking to them. Under are some webpages really worth checking out[…]

    April 16, 2022 at 9:23 am
  • cryptocurrency credit card

    cryptocurrency credit card

    […]the time to study or visit the content or web-sites we have linked to below the[…]

    April 18, 2022 at 1:08 am
  • Latest News

    Latest News

    […]we prefer to honor a lot of other world-wide-web web pages around the internet, even if they aren’t linked to us, by linking to them. Beneath are some webpages really worth checking out[…]

    April 20, 2022 at 10:34 pm
  • how to last longer in bed

    how to last longer in bed

    […]The information and facts talked about inside the post are several of the very best offered […]

    April 22, 2022 at 8:24 am
  • where to buy magic mushrooms

    where to buy magic mushrooms

    […]here are some links to web-sites that we link to because we assume they may be really worth visiting[…]

    April 23, 2022 at 8:58 am
  • Pinball machines for sale

    Pinball machines for sale

    […]Here is a superb Blog You might Find Fascinating that we Encourage You[…]

    April 23, 2022 at 12:42 pm
  • Haupia strain

    Haupia strain

    […]Every when inside a although we pick out blogs that we study. Listed beneath are the most current internet sites that we select […]

    April 28, 2022 at 12:44 pm
  • Bubblegum Haupia Strain

    Bubblegum Haupia Strain

    […]please go to the web-sites we adhere to, which includes this one particular, because it represents our picks from the web[…]

    April 29, 2022 at 8:26 am
  • Platinum haupia

    Platinum haupia

    […]we came across a cool web page that you just may possibly take pleasure in. Take a search should you want[…]

    April 30, 2022 at 4:24 pm
  • Bubble hash

    Bubble hash

    […]here are some hyperlinks to websites that we link to due to the fact we assume they are worth visiting[…]

    May 1, 2022 at 1:20 pm
  • Moroccan hash

    Moroccan hash

    […]The data mentioned inside the article are a number of the most beneficial offered […]

    May 2, 2022 at 8:16 am
  • Litto

    Litto

    […]please pay a visit to the internet sites we stick to, which includes this 1, as it represents our picks through the web[…]

    May 3, 2022 at 1:19 am
  • Bubble hash

    Bubble hash

    […]we prefer to honor numerous other world wide web websites around the net, even when they aren’t linked to us, by linking to them. Below are some webpages really worth checking out[…]

    May 4, 2022 at 1:20 am
  • meriking

    Gross Inefficiency is Akin to Gross and Habitual Neglect of Duty – LVS Rich Publishing

    https://tlclandscapingservice.com/planning-your-garden-with-landscape-designers/

    August 25, 2022 at 10:21 am
  • madridbet

    Gross Inefficiency is Akin to Gross and Habitual Neglect of Duty – LVS Rich Publishing

    https://donbaleh.com/author/admino/page/11/?q=author/admino/page/2/

    October 6, 2022 at 8:14 am
  • grandpashabet

    Gross Inefficiency is Akin to Gross and Habitual Neglect of Duty – LVS Rich Publishing

    https://technichaldiljit.com/can-we-use-phonepe-or-google-pay-without-a-sim-card-inserted-on-a-phone/

    November 5, 2022 at 10:14 am
  • Grandpashabet

    Gross Inefficiency is Akin to Gross and Habitual Neglect of Duty – LVS Rich Publishing

    https://www.locallayover.fr/2017/10/04/parfaite-escale-automne-amsterdam/

    November 29, 2022 at 10:13 am

Comments are closed.


error: Content is protected !!